Retains (“we”, “us”, “our”) provides a white-label gift card and store-credit management platform for multi-outlet brands. This Privacy Policy explains what information we collect, how we use it, and the choices you have — whether you are a brand using Retains, an outlet staff member, or a customer of one of our brand partners.
1. Information We Collect
We collect different information depending on your relationship with Retains:
- Brand accounts — business name, contact person, email, phone, outlet locations, and billing details.
- Outlet staff — name, login credentials, and activity logs for activation/redemption actions performed through the outlet portal.
- End customers — on behalf of our brand partners, we process gift card purchaser and recipient details (name, phone, email) solely to deliver, activate, and notify on gift cards and store credit.
2. How We Use Information
We use the information we collect to:
- Operate the platform — issue, activate, redeem, and reconcile gift cards and store credit.
- Send transactional notifications (email and, where enabled, WhatsApp) for purchase, activation, redemption, and expiry.
- Generate invoices, advance receipts, and tax documents.
- Provide customer support and respond to inquiries.
- Improve and secure the platform.
3. Data Sharing
We do not sell personal data. We share information only as needed to operate the service — with the brand that owns the data (since Retains operates on their behalf), and with service providers who help us deliver the platform, such as email delivery and messaging providers. Any such provider is bound to use the data only to provide their service to us.
4. Data Security
We use industry-standard measures — including encrypted connections and access controls — to protect the information we hold. No method of transmission or storage is 100% secure, and we continually work to improve our safeguards.
5. Data Retention
We retain account and transaction data for as long as the brand’s account is active, and afterward only as needed to meet legal, tax, and accounting obligations.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by reaching out through our
Contact page. Brand admins can manage most customer and staff data directly within the platform.
7. Cookies
We use essential cookies to keep you signed in and to remember basic preferences. We do not use cookies for third-party advertising.
8. Children's Privacy
Retains is a business platform and is not directed at children. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll update the “Last updated” date above when we do, and material changes will be communicated to brand admins.
10. Contact Us